Shipping
Shipping Methods&Tracking Methods:
As for the shipping methods, we usually ship your order by EMS or DHL. More information at EMS: www.ems.com.cn and DHL: www.dhl.com.
After your order is dispatched, we will offer you the tracking number of EMS or DHL, and then you could track it on the official website of them.
EMS: www.ems.com.cn
DHL: www.dhl.com
Delivery Time:
1 US (USCanadaAustralia): approximately 7-10 working days via EMS; 5-7 working days via DHL.
2 European Countries (BritainFranceGermany): 7-12 working days via EMS; 5-7 working days via DHL.
3 Other Countries Worldwide: 5-12 working days.
Transportation Expenses:
We use the same and fixed transportation expense all over the
world. It is $10 per item.
Note:
If you can't check it immediately with the tracking number, please wait with patience. Some time is required when Express Company does uploading.
Unsuccessful or Wrong Delivery
For those customers who do not receive your parcel within the above total delivery time, please check with the local post office directly with your ID card or other valid certificate and the order information copy that you can print out when login your registered account on our website.
Returns & Exchange Policy:
We hope that you are contented with your purchases; however, if for any reasons you want to exchange or return your items, please contact us via e-mail as long as they are in original condition, unworn and with band intact tags attached.
Note:
1. Please check carefully before you sign for your package. If you find the parcel broken when delivery, please check whether items are kept intactly. If not, please refuse delivery. If we confirm the damage is made during transportation, the express company should take the responsibility and we will send you a new one of same model for exchange according to your request.
2. If you are determined to return or exchange the product(s), in principle, the shipping fees or the transportation expenses back and forth must be paid by yourself, which means if you want to return your items, you need to pay the one-way transportation expense, and if you exchange them, you need to pay the round-trip transportation expenses.
3. We will resend a new product to you or refund your money unconditionally out of poor quality or your dissatisfaction with the product. However, you need to pay the transportation expense if it is you who want to exchange the order or do not want the order because of your interest changes.
Attention:
1.Please contact us by LIVE CHAT or e-mail. Our customer service representatives will show you how to deal with the process of exchange & return in a detailed way.
